Browsing All Posts published on »March, 2018«

Sticky & Sour: The Next Step After a Bad First Impression

March 30, 2018

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What are some of your most awkward professional blunders? In a recent social psychology article, Heidi Grant Halvorson shared the story of her friend Gordon and his job interview at a prestigious university: During his campus visit, Gordon was dining with a senior faculty member named Bob. As they ate, Bob commented on the quality […]

You Shouldn’t Fear Your Competitors. You Should Learn From Them.

March 28, 2018

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As is true in most industries, there are days where it probably seems like every time you turn around you’ve got some new competitor to deal with. Your market space was already a tight one – now you’ve got to worry just as much about the companies that are vying for the same market as […]

Why You Should STOP Checking Your Email First Thing in the Morning

March 26, 2018

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Thanks to smartphones and other types of mobile devices, we’re more connected to the world around us than ever before. This certainly has both its advantages and disadvantages. On the one hand, it’s never been easier to get more done while on-the-go. You can be just as productive in your office as you can be […]

Send Me All the Shoes You’ve Got!

March 23, 2018

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A growing shoe company sought to stretch their global influence, sending their first salesman to Asia to set up shop. After several days, he sent this dire message: “Bring me back immediately, you’ve made a terrible mistake. People in this village never wear shoes.” Months later, an enthusiastic associate asked for the opportunity to lead […]

Why Developing Good Leaders is Critical to Your Business’ Success

March 21, 2018

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Regardless of the type of business you’re running or even the industry that you find yourself operating in, everyone knows that quality leadership is essential. It’s equally essential for you to realize that leadership doesn’t begin and end with whoever’s name is on the door. Experience goes a long way, but the type of raw, […]

From Survival to Full Bloom

March 19, 2018

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Eliza Blank was tired of the gloomy atmosphere in her cramped New York apartment. Eliza began dabbling with houseplants, and her passion quickly bloomed into a budding small business. In 2012, Blank launched “The Sill” to bring color and hope to stale Manhattan apartments, equipping new “parents” by transforming certified plant killers into botanical aficionados. […]

Customer Service in Action – A Personal Touch

March 2, 2018

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Customer service is never more important than when something goes wrong. Your actions can either win your customer back, or it can cost you that customer for life. Nobody knows this better than Amazon, who has built a massive reputation for fast and reliable order fulfillment. Through their consistent excellence, they’ve completely changed the retail […]