Browsing All Posts published on »August, 2016«

Managing Change Effectively

August 30, 2016

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There is no question that people do not like change (https://hbr.org/2012/09/ten-reasons-people-resist-chang). Although some people can adjust more readily than others, it is inherent in our nature that managing change on any level is difficult. When it comes to business, change is inevitable. As the world changes, so do our businesses in order to stay up-to-date […]

Travel Tips for the Tech-Savvy Professional

August 26, 2016

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For many professionals, finding themselves on the road (or on an airplane) has quickly become a way of life. With more and more jobs requiring extensive travel regardless of industry, staying productive while away from the office has become of paramount importance. Luckily, technology has stepped up to answer this particular call, and things like […]

Out of the Mouths of Babes

August 23, 2016

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Customer service is sometimes the part of the job that we dread due to the range of customer complaints that ensue. However, if we look at customer service as an opportunity, we can create a lot of positive energy from it. While not all stories are as entertaining as this one, the fact that the […]

The Art of the Learning Opportunity: How to Recover From a Public Relations Nightmare

August 19, 2016

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Perhaps the most important thing to keep in mind when operating a business in today’s digital age is that EVERY interaction you have with a customer, regardless of how private you think it may be, is a public relations disaster waiting to happen. The internet has brought us together as a society like never before, […]

What A 9-year-old Reporter Can Teach Us About Perseverance

August 16, 2016

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Nine-year-old Hilde Lysiak is the brains behind Orange Street News, which bills itself as the only newspaper dedicated to Selinsgrove, Pennsylvania. When she broke the story of a murder in her neighborhood hours before professional news outlets, she received some backlash from online commenters. Because of her young age, some people said that she should […]

Know When to Hold ’em and When to Fold ’em

August 12, 2016

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“You’ve got to know when to hold ’em, know when to fold ’em, know when to walk away, know when to run.” This iconic hook from the song “The Gambler” is about more than just playing cards. It’s also a metaphor for many circumstances that we encounter in life and business. Knowing when to end […]

Inspiring Company Cultures: A Great Place to Work

August 9, 2016

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How often do you dread coming to work in the morning? Even for business owners who love what they do, sometimes getting out of bed and coming to work can be a chore. Putting a priority on developing a company culture that inspires your employees to have fun at work can help take the dreariness […]